Some websites make it so hard for visitors to understand the service and product being offered. If they do however, it seems so tedious you get lost in the words which makes your brain to freeze!

I suggest some of these websites should have an FAQ page. Or maybe a blog site within the navigational plan. Or better yet, why not a Forum Board!

hmmm.... what is a Forum Board? Well, it is a message board wherein conversation among visitors and administrators may transpire. This seeks to answer queries and a channel for raw ideas to be posted for everyone to comment on. It helps to know what others seem to be afraid to ask or confused with, for the administrator and the owner to clarify.

A forum board is composed of threads. These are a hierarchy of subforums that organizes the information for others to read and reference with. It is like a discussion board wherein message pins are readable by all. This concept in the internet is like our Bulletin Boards, which we visit most of the time for announcements and other information that are relevant to us.

The Forum Board is also a feedback channel for the website. It categorizes the questions and answers for the administrator to take note of. However, it also may be abused by visitors and competitors to weaken the website's integrity through malicious postings. Somehow, it is hard to distinguish the real person under a name handle who does these negative messages, allowing these types to do it.

There is a way to secure the forum. One way is to pre-qualify the visitor by a registration process, to be approved by an administrator. With this, the administrator may collate information of the registrant in a database. As an added security, a Moderator may also be assigned to channel good ideas and siphon out unwanted ones. With this two in place, a Forum Board may be the best way to filter good information.